Title

Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities

Document Type

Article

Publication Date

1-1-2006

Abstract

While e-commerce technology has spread rapidly throughout large firms in the developed world, growth among Small and Medium-sized Enterprises (SMEs) has not been as pervasive. This paper discusses the current state of e-commerce development in SMEs, outlines challenges faced by many SMEs and proposes several options for e-commerce integration. Specific opportunities in the areas of customer service and relationship management, supply chain management and e-commerce support are discussed. Copyright © 2006 Inderscience Enterprises Ltd.

Publication Title

International Journal of Information Technology and Management

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