The impact of web-based technologies on business organisations: A review and thoughts on the future

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Almost all of the published work in the academic and popular press on Web-Based Technologies (WBT) - most notably the internet - emphasises the merits. While WBT have had an extraordinary, and arguably positive net influence on business organisations, they have also created a number of significant challenges for managers. This paper proposes a framework for evaluating the positive and negative influences of WBT, outlining economic, organisational and customer factors that have influenced organisations in far-reaching ways. If organisations are to harness the full benefits of technology, they must become fully aware and minimise the negative 'side effects' of these advances. Copyright © 2007 Inderscience Enterprises Ltd.

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International Journal of Business and Systems Research

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